Privacy Policy

OLIVANCE PARIS attaches particular importance to protecting the privacy and personal data of its customers, visitors and users.

This Privacy Policy explains what data is collected, for what purposes, how long it is kept, to whom it may be disclosed and the rights of the individuals concerned.

This policy is drawn up in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), the amended French Data Protection Act (loi Informatique et Libertés) and any other applicable regulations.

The data controller is:

OLIVANCE PARIS SAS

50 avenue des Champs-Élysées, 75008 Paris

Email:

CONTACT@OLIVANCE-PARIS.FR

Depending on how you use the website, OLIVANCE PARIS may collect, in particular:

Identification data

• Surname
• First name
• Title

Contact details

• Postal address
• Email address
• Telephone number

Order data

• Products ordered
• Purchase history
• Invoices
• Returns
• Refunds
• Loyalty programme

Payment data

Payments are processed by specialised providers.

OLIVANCE PARIS neither collects nor stores full bank card details.

Technical data

• IP address
• Browser
• Device used
• Pages viewed
• Cookies

The data is used, in particular, to:

• manage customer accounts;
• process orders;
• deliver orders;
• manage returns and after-sales service;
• respond to requests sent to customer service;
• issue invoices;
• manage the loyalty programme;
• send information about orders;
• send marketing communications where the Customer has consented;
• improve the functioning of the website;
• comply with legal and regulatory obligations.

Processing is based, in particular, on:

• the performance of the sales contract;
• compliance with legal obligations;
• the user’s consent where required;
• the legitimate interest of OLIVANCE PARIS, in particular to ensure the security of the website and improve the quality of the services offered.

Data may be disclosed, only where necessary, to the providers involved in delivering the services offered by OLIVANCE PARIS, in particular:

• payment providers;
• carriers;
• the website host;
• technical service providers;
• email management solution;
• audience measurement providers;
• administrative or judicial authorities where required by law.

Providers are bound by a duty of confidentiality and may only use the data within the scope of the services entrusted to them.

Data is kept only for as long as necessary to achieve the purposes pursued and to comply with legal obligations.

By way of indication:

• Customer account: until it is deleted or after an extended period of inactivity, subject to legal obligations.
• Orders and invoices: in accordance with accounting and tax obligations.
• Data relating to contact requests: for as long as necessary to process the request.
• Data used for marketing purposes: until consent is withdrawn or in accordance with the applicable regulations.

OLIVANCE PARIS implements appropriate technical and organisational measures to ensure the security, confidentiality and integrity of personal data.

Access to data is restricted to those persons authorised to know it in the course of their duties.

Under the GDPR, you have, in particular, the following rights:

• right of access;
• right of rectification;
• right to erasure;
• right to object;
• right to restriction of processing;
• right to data portability;
• right to withdraw your consent where processing is based on it.

Any request may be sent to:

CONTACT@OLIVANCE-PARIS.FR

Proof of identity may be requested where necessary.

You also have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL).

The website uses different types of cookies.

How they work is explained in the Cookie Policy available on the website.

This Privacy Policy may change to reflect legal, regulatory or technical developments.

The version in force is the one published on the website on the date it is consulted.

This Privacy Policy is drawn up in French.

It may be translated into other languages to make it easier to understand.

In the event of any difference of interpretation, only the French version shall be authoritative.